Frequently Asked Questions
What Bay Area homeowners ask before they hire a gutter or roofing company, and our answers.
Are your estimates free?
Yes. Estimates are free on every job, roofs included. We come out to the house and go over your options with you. Ask online or call (510) 525-0880.
How soon can someone come out?
We get back to you the same business day, and most estimates are scheduled within two business days. If your roof is leaking right now, don’t wait on a form: call (510) 525-0880. Emergency roof repair gets a same-day response.
How do I check that a contractor is licensed and insured?
Look up the license number on the Contractors State License Board’s site. Ours is #1053780. Our record there shows the license is current and active, the two kinds of work it covers (C-39 Roofing and C-61/D-24 Metal Products), our contractor’s bond and our workers’ comp insurance. We also carry $2 million in general liability coverage. CSLB license lookup →
Do you use subcontractors?
No. The work is done by our own employees, and workers’ comp covers every one of them.
What does your guarantee cover?
Every new installation comes with our 7-year workmanship guarantee, which covers our labor. The materials carry their manufacturer’s warranty.
Does someone have to be home when you come?
Yes. We always meet with the homeowner; there’s a lot of information and options to go over.
Do you work in the rain?
We check the forecast before we schedule anything. If the weather turns, we reschedule at no charge.
Do you work in my town?
If it’s in one of the nine Bay Area counties, yes: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano and Sonoma. Service Areas →
Do you offer financing?
Yes, through Acorn Finance. You can see if you pre-qualify in minutes, and checking won’t affect your credit score. Financing →
Do you offer any discounts?
Yes. 5% off for seniors, for military and government, and for police and fire.
Are the roofs you install fire-rated?
Yes. Every roof we install is a Class A fire-rated system, and ember-resistant vents are available on request. Roof Installation →
Have a question that isn’t here? Call us at (510) 525-0880.
We reply the same business day. Quotes in Spanish on request.